My group and I had a great time at the British Airways office in Bali. We were in town preparing to take a multi-stop vacation, and we required assistance in tidying up our itinerary, particularly with some involved layovers and special requests for baggage. From the time we entered, the staff was really friendly. One of the customer service representatives, a woman by the name of Sarah (if I remember properly), was particularly helpful and explained all our options to us. She even provided us with fantastic advice on making connections via Heathrow, and told us how to maximize our layover period. My friend also had special dietary needs, and they assisted us with pre-ordering food and double-checking seat arrangements to guarantee comfort. What might have been a frustrating afternoon of arranging things ended up being a great experience, relaxing and enjoyable, thanks to how friendly and capable the staff were. We also enjoyed their comfortable seating and refreshments served while we were waiting for our turn. British Airways office in Bali When we went in, it was not busy so we were lucky, but if it had been, I would have been certain we’d still have received the same excellent service. If you’re in Bali and flying with British Airways—or even just have questions before your trip—this office is worth a visit. It made our travel feel smooth even before the plane took off.