Travelers have a varied experience at the KLM Airlines DUR Terminal. With pleasant personnel ready to help, the check in procedure was rather quick. Still, especially during peak hours, the terminal itself seemed a bit cramped, which can cause some annoyance. Though options are limited compared to major airports, the amenities are respectable with a few stores and cafes to pass the time. Though the waiting area could use more seating to handle the volume of passengers, security inspections were effective. Generally speaking, KLM offers a good service with caring staff, but some enhancements to the overall passenger experience might come from improvements to the terminal’s size and amenities.