Hi David
No surprises there then!!!
Saga was originally a family organisation,a couple of years ago the man who owned it sold it to the AA.They have since sold it on to an American company,it is now far removed from the original company.
I live 15 miles away from Folkstone which is the main head quarters ,I use to have all my insurances with this company,and it was an excellent company,now I would not touch it with a barge pole,it is about time these companies were named and shamed.
I hope the man concerned wins his case.Eve
Ps: there is nothing in the local papers about this.