God knows that we can be eternally grateful to and for the NHS for its 'not for profits' services and levels of care and I am sure that each of us can testify time and time again first hand about the wonderful personal experiences we have enjoyed – but if we don't conversely flag the bad practices and bad personal experiences, then things will only go from bad to worse, from wonderful to woeful, from bouquets to bucket banging and bricks.
You have had not one or two but many, even myriad bad experiences with your hospital Roz and its about time someone was told. Start small by getting in touch with PALS and having them look at this particular problem, which may seem small in the whole shebang but is potentially life altering in Michaels case.
Much love
Dai.:-(